Why Telephony?

18 May 2021

How often have you silenced a phone call from a bogus phone number? Or felt the irritation of hanging up after answering a call to get a voice recording or complete silence? Remember the days when you could slam a phone onto a receiver? 

“Hailing frequencies open, sir.” 

Now our phone frustrations just build-up, and it’s caused a huge issue for businesses. People today don’t want to answer calls, and they abandon calls quickly even if they dialed in!

The common reason behind this is that people simply aren’t willing to wait to speak with a real person. On the other side of the phone, or headset, an employee is trying to do their job. Employees struggle to reach people or access information quickly enough to reduce the chance of a dropped call. It even happens in the office - one ring and then *click* before you can even pick up the phone! 

Telephony is the starting point to resolving these issues. 

What is Telephony?

The stuffy answer is, Telephony is a business service which facilitates electronic communication transmissions. But Lieutenant Commander Uhura would put it simply as, “Hailing frequencies open, sir.” 

For businesses, implementing a telephony cloud-based phone system can enable you to access high-quality:

  • Video conferencing (without another software solution)
  • Team messaging at any time
  • Message tracking
  • Meeting management through capturing questions and comments in a live messaging system.

All that sounds great, but let’s talk about the big-ticket item. With a telephony system, you can promise customers a reliable contact center. 

How Do Telephony Cloud-Based Phone Systems Work?

Using a Telephony system means you can call people right from your computer, and everything happens through a cloud-based service. It’s safe, secure, reliable, and always convenient - that’s why we like it, anyway. 

But there are bonuses to calling from your computer that can make your day-to-day life easier. Who would say no to that? You can integrate a telephony system with your CRM. Imagine a world where customer service agents know who is calling before they take the call. Except that’s not even the end of it, the agent receives a link and the matching record in the CRM, so they have all the customer’s history of interactions and more. 

Use Telephony Tech to Collaborate from Anywhere

At Woggle Consulting, our favorite telephony tech is RingCentral. They’re one of the top telephony options available, whether you’re making calls down the block or across international borders. They focus on bringing together teams and improving customer communications. 

Our staff help businesses optimize, maximize, and scale with business solutions, and telephony does just that. It’s secure, often has hundreds of available integrations, and is easily scalable, unlike phone service solutions of the past. 

-Off you go! Your horizon awaits.

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